SurfingBearHome › AI Products › Customer Support
Customer Support AI products
Ticket deflection, agent assistance, knowledge bases and conversational support.
27 products 5 free or freemium
What these tools do and what they do not
Products we track
| Product | What it does | Pricing | Origin |
|---|---|---|---|
| Kore.ai | Enterprise agent platform for customer and employee experiences | Usage-based; enterprise custom | 🇺🇸 United States |
| Zendesk AI | AI agents and copilots across the leading support ticketing suite. | from ~$19/agent/mo; AI add-ons | 🇺🇸 United States |
| Intercom Fin | Fin AI agent resolves customer support conversations end to end. | $0.99/resolution; seats from $29/mo | 🇺🇸 United States |
| Gupshup | Conversational AI and messaging platform across WhatsApp and 30+ channels. | usage-based per conversation | 🇮🇳 India |
| Yellow.ai | Agentic customer service automation across chat, voice and email. | usage-based enterprise quote | 🇮🇳 India |
| Cognigy | Enterprise contact-center AI agents for voice and chat | Enterprise custom | 🌐 Other regions |
| Voiceflow | Collaborative platform to design, test and deploy AI agents | Free; from ~$60/mo | 🌐 Other regions |
| Channel Talk | Korean all-in-one customer messenger with ALF AI support agent. | free plan; paid from ~$36/mo | 🇰🇷 South Korea |
| Sendbird | Omnichannel AI agent platform built on enterprise-grade messaging APIs. | from ~$399/mo; usage-based | 🇰🇷 South Korea |
| Ada | AI customer service agent for chat, email and voice channels. | resolution-based enterprise quote | 🌐 Other regions |
| Cresta | Real-time AI coaching and virtual agents for contact centers. | enterprise contact-center quote | 🇺🇸 United States |
| Forethought | Agentic AI for support ticket resolution, triage and agent assist. | enterprise quote | 🇺🇸 United States |
| PolyAI | Lifelike voice AI agents that answer enterprise customer calls. | per-call enterprise quote | 🌐 Other regions |
| Maum AI (MINDsLab) | not published | Custom/API | 🇰🇷 South Korea |
Pricing is reproduced exactly as each vendor publishes it, and left blank where they publish nothing. Showing 14 of 27 — the rest are in the full directory.
Before you adopt
Frequently asked questions
How many customer support products do you track?
We track 27 in this area, of which 5 offer a free or freemium tier you can evaluate without a commitment.
What will these tools not solve?
They will not repair a product that generates the tickets. Deflection lowers the count; it does not lower the cause.
Do you have a commercial relationship with these vendors?
No. Every product in this directory is listed editorially. We hold no partnership, reseller or distribution agreement, and we do not accept payment for placement.
Customer Support
Narrowing this down
Tell us the workflow you are trying to change and we will come back with a shortlist and the trade-offs, not a list of every product on this page.